Terms and Conditions for Product Purchases

Back to Legal Policies


Terms and Conditions for Product Purchases

Purchases

All purchases and reorders shall be governed by these Terms and Conditions and no responsibility for error will be accepted unless orders are given in writing.

We will only contract for the sale and supply of goods under these Terms and Conditions and they will form part of the contract between us.

Online Ordering

When you place an order through our website you will receive an automated email acknowledgement of our receipt of your order. We are unable to forward duplicate receipts. Orders will only be accepted and processed when full authorisation of payment has been made and verified by us. We reserve the right to accept or reject any potential order.

Availability

All items ordered are subject to availability. In the event that the goods you have ordered are not available, we will inform you as soon as practically possible and offer you a full refund.

Prices and Currency

All prices quoted on our website do not include delivery charges unless otherwise stated. Delivery charges will depend upon the items ordered and will be detailed on the checkout page prior to final ordering. All prices are subject to change without notice.

Payment

We accept payment online by all major credit or debit cards. Your credit or debit payment will be made via PayPal (see PayPal’s Terms and Conditions) or Stripe (see Stripe’s Terms and Conditions). Both are secure online payment processing companies. A PayPal account is not necessary to make payment.

How the payment process works

You select the goods you wish to purchase from our website and enter your billing and shipping details. You will then be directed to PayPal or Stripe where you will be asked to input your card details, which are captured securely (PayPal Security, Stripe Security). PayPal/Stripe then sends the card details to your card issuer who authorises or declines the transaction. The transaction results are sent to us to confirm the results of the transaction.

Ordering process

If you are experiencing problems with the payment process and have proceeded to confirm your order & input your card details please DO NOT use the back button and attempt to complete payment again as you may be charged more than once. Contact us ( https://rkabworks.uk/contact) first to find out if we have already received payment.

Cancellations and Returns

You have the right to cancel your order any time up to 14 working days from the day after you receive the goods. In this case, you will be responsible for the cost of returning the goods. Provided they are received back in an undamaged condition, in original wrapping and are fit for resale as new, a full refund may be requested.

In the event that any of the goods you receive are damaged or defective, you should contact us within 14 working days of your receipt of the item(s) to inform us and to arrange for their return.

We cannot accept responsibility beyond the 14 day period and any decision is at the discretion of RKAB Works. Please contact us to discuss.

Upon receipt of items returned as defective, we will arrange an exchange or a full refund. We recommend that you return items using a ‘signed for’ system. We cannot accept responsibility for items lost in transit.

Refunding or cancelling an order for downloadable content

Unfortunately, we are unable to offer refunds for downloadable content if you have already started the download. Only if our records show that you have not clicked the ‘download’ button, will we be able to accept refund requests.